Course Description

This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Life cycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course provides a practical understanding of ITIL® 2011 key concepts, principles, processes, and functions and prepares students to pass the ITIL® Foundation exam

Entry Requirements

The ITIL Foundation course will be of interest to,

• Individuals who require a basic understanding of the ITIL framework;
• Individuals who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
• IT professionals or others working within an organization that has adopted the ITIL framework and who need to be informed about, or contribute to an ongoing service improvement programme.
• A typical role includes (but is not restricted to): IT Management, IT Consultants, Help Desk Officers, Business managers, Service Desk and IT Support Staff

Course Locations