Course Description

This course designed specifically for IT and business executives, you will discover how ITIL can help align business with IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. Learn from experienced instructors who have led implementations and have the first-hand knowledge and experience to explain the benefits, pros, and cons of ITIL.

Entry Requirements

Anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All senior technical and non-technical staff, IT project managers, IT managers, business process analysts, IT architects, consultants, systems integrator, help desk managers, planners, managed service providers, and outsourcers.

Course Locations